Q:

How long does it normally take to ship?

A:

Orders will typically ship in 7-14 days.

Q:

What if I make a mistake while ordering? How can I correct or cancel an order?

A:

Contact Customer Service immediately at toll-free at 1-888-395-3469.  (8:30 AM and 10:30 PM EST Mon.-Fri) Orders process within 24 hours.  We will do our best to correct it prior to processing.  If for any reason the order processes before Customer Service is able to correct the issue, you may request an exchange or return items within 30 Days of receipt.

Q:

How long does the makeup last?

A:

This depends on the amount of coverage you need. On average, the kit should last between 1-3 months.

Q:

Do you do any animal testing?

A:

No. We do not do animal testing. Lauren was our only guinea pig.

Q:

What color should I choose?

A:

See "Determining your Skin Tone" for details

Q:

What age do you have to be to use Lauren's makeup?

A:

Lauren’s Make up was made for mature women who just want to look their best without looking “made up”.  Although our core customer base is between the ages of 35 to 65, the ages vary from teen to centenarian. Lauren’s make up is formulated for mature women with no mica, pearl or filler, all of which falls into lines and wrinkles making them more apparent. The powder formulations also have less pigment than "normal" make up because as women age their color begins to fade so highly pigmented make up can give you that "clown" look.

Q:

Are Lauren Hutton's products hypoallergenic/fragrance free?

A:

Lauren's products are dermatologist tested and hypoallergenic. While we strive to create a product that is right for everyone, we suggest consulting your physician if you have any major concerns. Most of Lauren's products are fragrance free. However, our Skin Care products do contain some fragrance.

Q:

Do you offer a money back guarantee? What if I don’t like Lauren's makeup, or get the wrong color?

A:

We offer a 30-Day return/exchange policy. If you choose the wrong color, contact Customer Service and we will exchange it for the right color. For returns/exchanges contact Customer Service at 1-888-395-3469 (toll free)- (8:30 AM and 10:30 PM EST Mon.-Fri).

Q:

Are your kits refillable or do I have to buy a whole new kit every time I run out of something?

A:

Our kits are designed with magnetized bottoms so that you can pop the empty pan out and replace the individual components.

Q:

What are other people saying about Lauren Hutton's makeup?

A:

We love hearing from our happy customers. To read their reviews click here.